Reference

Understand Your 99buddy Account Agreement

These terms govern every action you take on 99buddy — from opening your account and moving funds through bKash, Nagad, or Rocket, to placing activity and raising a support request.

Account eligibility by regionbKash, Nagad, Rocket wallet rulesDispute and contact processTerm updates and notice policyBangladesh-applicable conditions

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What These Terms Actually Cover

99buddy Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 99buddy you agree that these terms form a binding arrangement between you and the platform for all activity conducted through your account. This includes deposits sent via bKash, Nagad, or Rocket; withdrawals routed back to those same wallets; any wagers placed

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on available markets; and any communication you submit through our support channels. Eligibility is not universal. Whether you may hold an account and conduct activity depends on the laws that apply in your location and the regions we currently support. We do not make legal determinations
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on your behalf. If your local law prohibits participation in online gaming or wagering, these terms do not override that restriction and your access may be limited or unavailable. We may update these terms when our operations change, when payment processes are revised, or when we
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are required to adjust our practices. When a material change is made, we will post the revised version and indicate the date it takes effect. Continuing to use your account after that date means you accept the updated terms. If you disagree with any revision, you
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should stop using the account and contact support to discuss closure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe something in your account history does not match what the terms describe, contact our support team directly. We handle terms-related queries through the same channels as account support — live chat, email, and our in-app message thread. Bring your account reference number when you write; it speeds up the review.

Live Chat Start a chat from your account dashboard. Give your account ID and the specific clause or transaction you want clarified. A member of the team will respond directly.

Email Support Write to our support address with your registered mobile number, the date of the transaction or change in question, and the section of the terms you are querying.

In-App Message Open the Help section inside the 99buddy app on your Android or iOS device and submit a message thread. Responses are tracked against your account record automatically.

HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

Your account security is part of what these terms protect. When you register, you accept responsibility for keeping your login credentials private. We use verification steps — including OTP confirmation to your registered mobile number — to confirm identity on sensitive actions like withdrawals back to your bKash, Nagad, or Rocket wallet. These steps are a condition of the terms, not optional.

Wallet Verification Withdrawals are only processed to the wallet number registered on your account. Changing a linked bKash, Nagad, or Rocket number requires identity re-verification before the change is applied.

Data Retention We retain account records, transaction logs, and correspondence for the period our operational obligations require. You may request a summary of your data by contacting support in writing.

Term Change Notice When we revise these terms, the updated version is posted with a visible effective date. We do not apply changes to transactions that were already completed before that date.

Dispute Process If you dispute a transaction outcome or a terms interpretation, raise it through live chat or email within the period stated in the relevant clause. We log every dispute and respond with a documented position.

Common Questions About These Terms

These are the questions we hear most often about what the terms mean for your account — answered plainly, without the legal run-around.

Access and eligibility depend on your local law and the regions 99buddy currently supports. These terms apply to account holders in regions where participation is lawfully permitted.

Your wallet number is stored against your account record and used only to process deposits and withdrawals you initiate. Changing it requires identity re-verification under the terms.

We can update the terms, but we post the revised version with an effective date before it applies. Continuing to use your account after that date means you accept the updated version.

Contact support via live chat or email with your account ID and the transaction reference. We log and respond to every formal dispute with a written position within our stated review window.

The terms cover all account activity — deposits via Rocket, Nagad, or bKash; all wagering markets; withdrawals; and support interactions. There are no excluded activity types for registered account holders.

Records are retained for the period our operational and legal obligations require. You can request a data summary by submitting a written request through our email support channel.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand Your 99buddy Account Agreement

Reach Us About These Terms

Account Security and Your Rights Under These Terms

Common Questions About These Terms

01 Do these terms apply to me if I am in Bangladesh?

02 What happens to my bKash or Nagad details when I register?

03 Can 99buddy change these terms without warning?

04 How do I raise a dispute if I think a term was applied incorrectly?

05 Are there any activity categories excluded from these terms?

06 How long does 99buddy keep my account and transaction records?

Terms & Conditions

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