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Understand the Terms That Govern Your Account

Using 99buddy — whether you deposit via bKash, Nagad, or Rocket, or access the lobby on mobile — means you operate under the terms set out here.

Jurisdiction-dependent accessAccount holder responsibilitiesbKash, Nagad, Rocket policy scopeMobile account terms applyGoverned by eligible region rules
99buddy Understand the Terms That Govern Your Account
LEGAL CONTACT PATHS

Reach Us About a Policy or Legal Question

If something in our terms is unclear — or if you need to raise a dispute about an account action, a bKash transaction, or a Rocket payment — these are the channels to use. Bring your account reference and the transaction details; that speeds up every response.

Team online

Live Chat

Raise a legal or account question directly through the chat window. Have your account ID and the relevant transaction reference ready before you start.

Email Support

Send a detailed written query to our support address for policy clarifications, formal complaints or requests related to your account data and transaction history.

Account Help Centre

The Help Centre covers common legal and policy questions — payment disputes, account restrictions, and how to submit a formal request about your personal data.

HOW WE HANDLE THIS

Data, Security and Account Integrity at 99buddy

Our legal commitments go beyond a text document. Here is how each commitment translates into actual account and data practice — what we retain, how we protect it, and how you request changes.

Data Retention

We keep account and transaction records for the period required by our operating obligations. You may request a copy of your data through the support channels listed on this page.

Account Security

Account access uses OTP verification tied to your registered mobile number. Any change to your linked bKash or Nagad number triggers a fresh verification step before it takes effect.

Cookie and Tracking Policy

We use session cookies to keep your lobby state intact and analytics cookies to understand how the platform performs. You can adjust cookie preferences through your browser settings at any time.

Requesting Changes

To correct, update or delete account data, submit a written request via email or live chat with your account ID. We aim to respond within the timeframe our policy specifies.

Frequently Asked Legal and Policy Questions

These are the questions we get most often about how our terms work, who they apply to, and what your rights are as an account holder.

Eligibility depends on your local law and the region your account is registered in. We do not determine legality for you — check what applies in your specific location.

Raise the dispute via live chat with your transaction reference. Our team reviews the account record and coordinates with the relevant payment channel to resolve the issue.

Yes. Submit a data request through email or live chat with your account ID. We respond within the timeframe stated in our data retention policy.

Your account wallet is governed by our platform terms. The payment provider's own conditions also apply; both sets of rules run alongside each other without one cancelling the other.

We publish updates directly on this page. The version live at the time of your account action applies. Continued use of the platform after an update counts as your acceptance.

Contact support before acting. Where a term is unenforceable in your jurisdiction, the remaining terms stay in effect — but local legal advice is always your first port of call.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.