Reference

How 99buddy Handles Your Personal Information

This Privacy Policy sets out exactly what data 99buddy collects from your account, how we use it, and the rights you hold over it — access and eligibility depend on your local law and the eligible regions we serve.

Account data protectedbKash, Nagad, Rocket payment records securedYour data access rights explainedRetention periods disclosedContact path for data requests

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What Data We Collect and Why

99buddy Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, contact details, and any identity documents needed to verify your account. We also record transaction data tied to payments made through bKash, Nagad, and Rocket, including amounts, timestamps, and

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wallet references. This is necessary to process withdrawals, resolve disputes, and keep your account history accurate. We collect device and session data — such as your IP address, browser type, and how you navigate the site — to keep the platform secure and to understand where
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things can work better for you. We do not sell your personal data to third parties. Where we share data with payment processors like bKash or Nagad to complete a transaction, we share only what is required to process that specific request. Your data is handled
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in line with the applicable data protection framework for eligible regions; if you are accessing this platform, it is your responsibility to confirm this is lawful under your local law. We retain account data for as long as your account is active and for a period
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thereafter as required by applicable regulations. You may request a copy of your data, ask us to correct inaccurate records, or raise a deletion request — all through the contact steps below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Our Approach to Data Security and Account Privacy

Protecting your account data is not a checkbox exercise for us — it shapes how we build every part of the platform that touches your information. From the moment you initiate a bKash deposit to when a Rocket withdrawal clears, your payment data moves through encrypted connections. We do not store full wallet credentials on our servers; only the references needed to reconcile your transaction history are kept. Cookies on the site are used to keep your session active and to remember your account preferences — you can manage non-essential cookies through the cookie settings in your browser or in your account settings page.

Encrypted Connections

All data exchanged between your device and our platform — including bKash and Nagad payment details — travels over SSL-encrypted connections to prevent interception.

Cookie Management

We use session cookies to keep you logged in and functional cookies to remember your preferences. You control non-essential cookies through your browser or account settings.

Data Retention Policy

We keep your account and transaction records for as long as required by applicable regulations. Once that period ends, data is deleted or anonymised in line with our retention schedule.

Third-Party Sharing Limits

We share payment data with processors like bKash, Nagad and Rocket only to complete your specific transaction. No profiling data is sold or passed to advertisers.

DATA REQUEST CONTACTS

Reach Us About Your Privacy Rights

If you want to access your data, correct something we hold on file, or raise a concern about how your information is being used, our account support team handles privacy requests directly. You can reach us through the channels below — include your registered account email and the nature of your request so we can route it to the right person without delay.

Common Questions About Your Privacy on 99buddy

These are the questions we hear most from account holders about their data. If your question is not covered here, use the live chat or email path listed in the contact section above.

We collect your name, contact details, and identity verification documents. We also record transaction data from your bKash, Nagad or Rocket payments to keep your account history accurate and process withdrawals.

We do not store your full wallet credentials. Only the transaction references needed to reconcile your payment history are kept, and those travel over encrypted connections at all times.

Yes. Send a data access request to our support email or use the Account Help form when logged in. Include your account username so we can locate and compile your records correctly.

We retain account data for as long as your account is active and for a further period as required by applicable regulations. After that, data is deleted or anonymised following our retention schedule.

We share data with payment processors — bKash, Nagad, Rocket — only to complete your specific transaction. We do not sell personal data or pass profiling information to advertisers or unrelated third parties.

Access to our platform and the applicability of this policy depend on your local law and eligible regions. It is your responsibility to confirm that using this platform is lawful where you are located.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Info99Buddy Banking AccountRegister

How 99buddy Handles Your Personal Information

Our Approach to Data Security and Account Privacy

Encrypted Connections

Cookie Management

Data Retention Policy

Third-Party Sharing Limits

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on 99buddy

01 What personal data does 99buddy collect when I open an account?

02 Is my bKash or Nagad wallet number stored on your servers?

03 Can I request a copy of all the data you hold about me?

04 How long do you keep my account and payment records?

05 Do you share my data with any third parties?

06 Is this Privacy Policy applicable to me in Bangladesh?

Privacy Policy

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